In using this website you are deemed to have read and agreed to the following terms and conditions:

1. The following terminology applies to these Terms and Conditions:

o    "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions.

o    "The Company", "Ourselves", “indeepay.in”, "We" and "Us", refers to http://www.indeepay.in or Indeepay Technologies Pvt Ltd

o    "Party", "Parties" refers to both the Client and ourselves, or either the Client or ourselves.

1. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
2. By becoming a registered user of http://www.indeepay.in and our affiliate sites, you agree to be contacted by http://www.indeepay.in and our affiliates via communication modes including but not limited to email, SMS, MMS, and telephonic calls.
3. You agree that indeepay.in may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if indeepay.in determines that You have violated the terms of these Terms and Conditions or any other agreement(s). You also agree that any violation by You of the agreement(s) will cause irreparable harm to indeepay.in, for which monetary damages may be inadequate, and You consent to indeepay.in obtaining any injunctive or equitable relief that indeepay.in deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies indeepay.in may have at law or in equity.
4. indeepay.in reserves the right to refuse access to use the services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.
5. Payment: We accept Visa and Master Credit Card, Debit Cards, Net banking and UPI as mode of payments which are processed through our payment gateway partner. No information pertaining to payment is shared with us as you fill all the payment related information on your bank's site.
6. User is solely responsible for the selection of service provider and the transaction amount. indeepay.in is not responsible for talk-time/benefit given against the transaction done through http://www.indeepay.in as this is purely at the service provider's disposal.
7. Privacy Policy: Consent to use Contact Information: You agree that we may collect, use and share certain information regarding the contacts contained in Your device’s phone book (“Contact Information”) for promotional and marketing purpose and also share it with any third party in accordance with the Privacy Policy. By allowing Contact Information to be collected, You give indeepay.in a right to use that Contact Information as a part of the service provided by indeepay.in and you guarantee that you have any and all permissions required to share such Contact Information with us.
8. Cancellation & Refund Policy: All sales are final with no refund or exchange permitted. You are responsible for the payment of the utility bill payment and all charges that result from these payments. We shall not be responsible for any payment for an incorrect account number or bill payment number. In case, money has been charged to your card or bank account or payment instrument and a payment/service is not delivered by the service provider within 24 hours of your completion of the transaction then you may inform us regarding the same by sending an email to info@indeepay.in. Please include in the email the following details: the mobile number or DTH account number or bill payment number, service provider name, payment value, transaction date and order number. We shall investigate such incidents and if it is found that money was indeed charged to your card or bank account or payment instrument without delivery of the payment/service then you will be refunded the money within 21 working days from the date of receipt of your email. All refunds will be credited to your card or bank account or the indeepay.in Balance Account. We shall have the sole discretion to determine the mode of reversal from the above-mentioned options.
9. Coupon Redemption: Coupon redemption is purely subjected to standard and specified terms and conditions mentioned by the respective retailer. Coupons are issued on behalf of the respective retailer. Hence, any damages, injuries, losses incurred by the end user by using the coupon is not the responsibility of http://www.indeepay.in.
10. Exclusions and Limitations: The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

o    excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and

o    excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

1. Limitation of Liability: All transactions on the indeepay.in website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, save and except in the event of proven gross negligence on the part of indeepay.in or its representatives, in which event the user agrees that the user shall only be entitled to a refund of the amount actually paid by the user and actually received by indeepay.in with respect to the transaction done by the user. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if indeepay.in has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, indeepay.in liability in such jurisdictions shall be limited to the extent of the amount actually paid for by any user while availing any of the services on the indeepay.in website.
2. Modification of These Terms and Conditions of Use: The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. User is required to check terms and conditions at every visit. No notification communication will be done subject to change in terms and conditions.
3. Force Majeure: Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any Act of god, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.
4. General Provision: All the terms and conditions between you and http://www.indeepay.in shall be governed by the law of India. By visiting http://www.indeepay.in, you agree to the laws. Any dispute of any sort that might arise between you and http://www.indeepay.in or its affiliates is subject to New Delhi jurisdiction only

indeepay.in is headquartered at: Indeepay Technologies Pvt Ltd,
UG-1 Padma Tower -2 Rajendra Place, Delhi-110008

BBPS Terms and Conditions

Last Updated- 31 July 2023

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING THE indeepay.in BHARAT BILL PAYMENT SYSTEM OR USING THE INDEEPAY.IN BHARAT BILL PAYMENT SYSTEM SERVICE ('SERVICE'), IN ADDITION TO THE TERMS AND CONDITIONS MENTIONED ABOVE, YOU AGREE TO BE BOUND BY THESE ADDITIONAL TERMS ("TERMS").
IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT ACCESS OR USE THIS SERVICE.

1. The Bharat Bill Payment System service ("Service/s") is provided by Indeepay Technologies Pvt Ltd ("indeepay.in") as an Agent Institution (AI) for BBPS services.
2. In order to avail/use the Service the Customer need to select the available biller on the indeepay.in website/mobile application.
3. Display of billers & their availability are subject to their availability/participation on the BBPS platform.
4. indeepay.in shall not be liable for any direct, indirect or consequential loss or damage sustained by the Customer with regard to payment of bills on account of system level error, system failure, stoppage of access, break-down in computer hardware or software systems including any break-down of internet services/breakdown of network arising on account of circumstances not attributable to the indeepay.in or beyond the control of the indeepay.in and/or any delay or default on the part of the service providers.
5. Customers are requested to note down the Transaction Reference ID, on completion of payment for further grievance redressal, if any.
6. Settlement Cycle- The Bill Payments made on the BBPS platform will reach the biller within 3 business days
7. Charges- indeepay.in may or may not levy any convenience fee for using the Services.
8. Customer Grievance Redressal Framework
   Customers can alternatively search, view and raise a complaint on the BBPS CMS, by visiting the BBPS complaint section at indeepay.in.
   Alternately, the Customer can approach indeepay.in as per the Grievance Redressal Framework provided below:

We have a Contact Center set up where a customer can call 88003-88004 or write to support@indeepay.in to report an issue with the transaction, the support is available on the working days in a year from 10 am till 6 pm.
For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days.

Given Closure

1. Where the complainant has communicated his acceptance of the company’s decision on redressal of grievance communicated by grievance redressal; or
2. Where the complainant has not communicated his acceptance of the company’s decision, within 7 days from the date of communication of decision by the company, as the case may be.